Shopping

What Shipping Methods Are Available?

Depending on the country of destination, we use EMS, DHL or Russian Post. More information is available when making the order.

The shipping cost will be calculated automatically when placing your order and after entering your country. Shipping will vary for each country and depend on delivery option you select but the following prices are a guideline:

Russia: €4 (₽240)
The Rest of Europe: €5 (£4 or 6 CHF)
Asia, Americas and Africa: €6 ($6,60)
Australia and Oceania: €6

Do You Ship Internationally?

We ship to customers all over the World and each country has different rules and regulations. Please remember that you may be charged inbound duties and taxes for jewellery purchased online which your local customs authority deems appropriate.

How Long Will It Take To Get My Package?

Delivery terms depend on your country of residence. Delivery to Europe takes 1-2 weeks, delivery to the Rest of the World can take 2-3 weeks.

Payment

What Payment Methods Are Accepted?

Currently, we accept PayPal, Mastercard, Visa, American Express, Alipay and Mir. Please note that payments with cards issued by Russian banks available only in roubles.

Is Buying On-Line Safe?

We use end-to-end encryption on the website. We do not see your credit card details and these are only available to your bank. We work according to Russian law and value your privacy. If you have any questions regarding safety of your purchase, please email us at hello@ambery.net.

Orders & Accounts

How do I place an Order?

Ordering at Ambery.net is easy. Select an item and put it into the cart. When you press «Checkout», the site will ask you to enter you personal information including address and payment method. After pressing «Place order» button you will be redirected to our bank site, where payment will take place. Then, you will return to Ambery.net where we will confirm that your payment went through.

How Can I Cancel Or Change My Order?

You can cancel or change your order until it is shipped, since when the order is handed over to delivery, we cannot interact with the delivery process. As a rule, orders are dispatched within 1-2 days after a purchase is made.

Do I Need an Account to Place an Order?

Registration is not necessary but could help you get future discounts on new jewels.

How Do I Track My Order?

Every order can be tracked on this page. To track an order, enter your purchase number and e-mail. Depending on your country, sometimes we may give you additional tracking number. This needs to be entered on your local post company site.

How Do You Handle My Personal Data?

By submitting any personal data to us, you agree that it will be handled in accordance with Russian Federal Law 152-FZ.

Warranty & Returns

Is there a Warranty?

We offer 6 months warranty, from purchase date, on any manufacturing defect that may occur. Ambery.net has sole discretion to determine what qualifies as a manufacturing defect.

What is the Return Policy?

According to the Russian law, jewellery can only be returned in case of manufacturing defect, no more than 6 months after purchase. This applies to all of our items.

How Can I Return a Product?

To request a return, email us at hello@ambery.net. Please include several photographs of your item and your order number. In the event of a return we will pay for all shipping costs. Once we receive the item, it takes us up to 5 business days to process a refund to your card or account.

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